Quality Question Bank
for Exam preparation

Q2. Which one of the following depicts feature, which is a dimension of quality?

1. Ability to repair a product
2. Product looks and sounds
3. Brand name and price
4. Bells and whistles of the product

Q3. Within ISO 9001:2015, what does “shall” indicate?

1. a recommendation
2. a permission
3. a capability
4. a requirement

Q4. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

1. 100 percent inspection and random rejection
2. acceptance sampling and automatic rejection
3. continuous sampling and error detection methods
4. random sampling and corrective procedures
5. statistical sampling and control procedures

Q5. establishing measurements based on customer needs for optimizing product design is known as ______________

1. Quality design
2. quality improvement
3. quality control
4. Quality planning

Q6. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

1. 2.5
2. 1.5 ((1/1-beta) provides us with average run length)
3. 1.0
4. 2.7

Q7. Check Sheet is used during ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q8. Just-in-time (JIT) is the concept of reducing inventories to:

1. 25% of former stock
2. Less than half of former stock
3. 75% of peak stock
4. zero stock
5. 15% of the cost of the product for a planned stock

Q9. Quality attributes

1. are used to determine how effectively the organization accomplishes its goals
2. can be objective or subjective in nature
3. are specific quality characteristics for which a product is designed, built, and tested
4. A and B
5. B and C

Q10. All of the following are the elements of a TQM system EXCEPT:

1. Leadership
2. Communications
3. Measurement
4. Detentions